Product: Torrid Shipping Service Clear all filters (0 of 67 reviews match)
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Torrid - Horrible

Ordered Xmas presents paid over night shipping for 23.00 got my tracking number and notice the items shipped well they never showed up call three times their customer service reps are liars and tell you what you wanna hear to get you off the phone and the supervisor I spoke to was a bigger liar and then got rude when she could not explain to turn it to benefit them they lost it but yet I am charged and told basically oh well never order online from them
1.3
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Torrid Shipping Service
#1430622
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ORDER NUMBERS DT0020235427 and 13310397 Placed an order for the jacket on 8/2. Was informed via email on 8/5 that it was removed from my order. Immediately called and spoke with a representative who told me that as soon as it was available that it would ship to me. But...
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Torrid Shipping Service
#1334534
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I am writing in regards to 3 different orders that I had received incorrect!! THIS IS NOT OKAY AND I AM TIRED OF SPENDING MY MONEY TO A COMPANY THAT DOES NOT CARE ABOUT THEIR CUSTOMERS! Three different times in the last several months has been someone else order in my...
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3.2
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Torrid Shipping Service
I didn't like
  • How i have been treated
#1317714
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So my first time ever buying/ordering from Torrid. I tried to order a bathing suite online and it stated my card wouldn’t go through . When I looked at my account the money was taken out anyways. I call customer service and reordered it through them. I received...
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1.0
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Torrid Shipping Service
#1274659
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I even spoke to “manager” Crystal (she refused to give me her last name) and she refused to do anything. Please beware, once you place your order, they can change the order total to any amount they want apparently and you can’t do anything about it. I’m very disappointed because I love Torrid...
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2.7
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Torrid Shipping Service
#1264066
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My next step will be to go to the store where I wanted my item shipped so the manager can get this issue resolved because calling on the phone is not getting me anywhere. I will no longer patronize Torrid. They are about to lose another customer. From now on, I will...
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1.0
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Torrid Shipping Service
I didn't like
  • Order missing
#1261421
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I needed some sandals so I decided to look at the Torrid website. I found some nice sandals on sale and ordered 4 pairs. This was a few days after Thanksgiving. By the 2nd week of December I became concerned because I still hadn't received the merchandise and my...
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Anonymous
Mickeymemphis1

Worst customer service ever. I have several situations, first, order my mother's day gift , to me, dress and the lonen pants, very popular. First, pants are sold out online, s...

1.9
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Torrid Shipping Service
#1258785
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I have been shopping with torrids for over 2 years now, i placed 3 orders on April 29th of stuff for my sisters wedding May 19th, one was placed in the store, online and the other was on the phone i called them on Saturday May 12th bc we are leaving for Key West for...
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3.1
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Torrid Shipping Service
#1256025
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Torrid - Charged but goods not received

I placed two orders. Funds were taken from my account; not placed on hold, but taken weeks ago. Yet, I’ve received no goods. Calling is not an option. I’ve been placed on hold for over 2 hrs. I mistakenly assumed this was a reputable business. I’m now going through my bank’s fraud division.
1.0
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Torrid Shipping Service
#1251130
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Torrid - Can’t reach anyone

Order from April 17 says “Shipping Label Printed” on May 8... they took my money very quickly, but do not send items or answer the phone or reply to email.
1.4
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Advertised vs Delivered
Customer service
Delivery Service
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Exchange, Refund and Cancellation Policy
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Torrid Shipping Service
#1250796
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