Product: Torrid Shipping Service Clear all filters (54 of 54 reviews match)
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I have placed several orders with Torrid. Some get delivered while my latest ones are being cancelled by the company 24 hours after my online order is submitted. I call customer service and they say they can not see any valid reason for it. Tell me to try again in 24...
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2.2
Product
Torrid Shipping Service
I liked
  • Clothes look nice
I didn't like
  • Can not get order to be accepted
#1224375
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I have been waiting for an $83 refund for items that NEVER shipped for well over one month.Customer service agents have no idea what they're talking about and just make up answers. It's a joke. I get a different story every time...and they make it seem like it's my...
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1.6
Product
Torrid Shipping Service
#1182631
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Torrid - Never again

I may shop in store but Ill never again order online. 2 weeks to ship!?!?! No thanks
3.5
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Advertised vs Delivered
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Product
Torrid Shipping Service
#1174644
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Paid to Have my order shipped overnight only to have to get the run around from them when the tracking number was no good I had to call them 4 times.Called UPS 3 times. Finally they updated the shipping information turns out I won't be getting my order until Monday...
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2.1
Product
Torrid Shipping Service
#1172658
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“Don't order online, unless you have a lifetime to wait.Seriously the worst. You might as well order from Wish and wait the month that it takes for the products to ship from China because that's what this store is doing.. And their customer service is a joke. Three...
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Anonymous
Panic

It totally depends on where you live, unfortunately.I must have a good warehouse that my orders ship from (East Coast), because my orders usually ship out the next day and are...

1.7
Product
Torrid Shipping Service
#1170633
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I placed an order on dec 4 for jeans that were to be gifts for my girls on dec 16 still had not received these items monies had already been taken out of paypal acct i was told item were never ordered and would have to be reordered which was suppose to be done on this...
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Torrid Shipping Service
#1168111
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I ordered a bathing suit from Torrid to wear on an upcoming vacation and while it had my name on the package when it arrived, it was someone else's order complete with their name and address on the receipt inside. I called to fix the situation and the customer service...
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3.7
Product
Torrid Shipping Service
#1163611
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I have been a Torrid customer for years. I have always shipped to my work. Recently I tried to place an order, and was given an error message. When I contacted Customer Care they let me know that I would have to get on a THREE WAY CALL with Torrid and my bank to let...
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1.0
Product
Torrid Shipping Service
#1162256
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I will never shop with Torrid again! It's been over a month and they cant track my order. The Customer Service give a different answer every time I have called them. No tracking number but it " may or May not have shipped 3 weeks ago" They sure billed my account pretty...
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2.0
Product
Torrid Shipping Service
I liked
  • Product
I didn't like
  • Customer service
#1160286
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My daughter picked out a few things on the website she wanted for Christmas so I placed an order.It was on December 17th, only a week before Christmas so I payed $23 for express shipping so I would be sure to receive it by Christmas. When I received an email with the...
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1.3
Product
Torrid Shipping Service
#1154787
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