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I placed my order on 11/27, still hasn't shipped, I called CS on 12/4, I was told it would ship in the next 24 hours. It's now 12/7 and nada.

I can sympathize with the fire situation in CA, but at least keep customers notified. I haven't had this issue with them before, and again, I can understand it may have been very overwhelming on Black Friday/Cyber Monday, but the right thing to do is reach out to customers and keep them in the loop of SOMETHING.

I just need an ETA of at least when my order will ship, that's all. Thanks, and hope they stay safe!

Review about: Torrid Shipping Service.

Reason of review: Order processing issue.

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rlm313
#1407874

I don't think they ship from here anymore. I think their warehouse moved to Tennessee or somewhere in that direction, so the fires have nothing to do with it.

Also, the headquarters are in the City of Industry, nowhere near the fires. They're just being really horrible all around lately with shipping.

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