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Torrid - Near criminal behavior

Any time they have a big sale they suddenly can’t get it together. Only clearance items or sale items get cancelled and sit “in process” for two weeks before being cancelled. I ordered in store 50% off and was told 77 were in stock! Two weeks later they cancel my order and the item is no longer in stock. I usually have $800 earned in haute cash but I am taking my money and business elsewhere. Torrid has lost my trust and my business and I am closing my credit card account. Avoid!
Company wrote 0 public responses to the review from 18 hours ago.
1.1
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
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Website
#1423060
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Back in November around the 23rd, I placed an order . Since I haven’t received an email or a call I decide to call today 12-9 and the cust service rep tells me ,”oh the order was cancelled because is no longer available “ so there was no response to my question when I...
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Company wrote 0 public responses to the review from Dec 09.
Anonymous
Anonymous

Stupid vulgar name for a company.

#1419241
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Never will order or buy anything from this company again. I placed an order online and its been a week and have not received any email updating me on my order. When you go online to track the order, it just says processing. I'm sorry but it does not take a week to...
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Company wrote 0 public responses to the review from Dec 05.
#1416010
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I too have spent thousands of dollars a month at Torrid. I have three shipments coming that total around $600. I was trying to take advantage of the Cyber Monday deal. For the second time in a row I was able to order an item only to have them remove it from order...
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Company wrote 0 public responses to the review from Nov 29.
Anonymous
Kesta

I had this exact same thing happen to me with the cyber Monday sale! They removed an item I was really looking forward to from my order and offered nothing to make up for thei...

#1410805
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Was in Bismark N.D. Torrids Nov.12 2018 and listening to a sales lady complaining about another employee and say the company doesn't pay them enough to put up with it. Very unprofessional!
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Company wrote 0 public responses to the review from Nov 12.
Anonymous
Evelyn

Wow that is very unprofessional,¬ be talked about in the work environment I had encountered that on two separate occasion's and addressed it immediately,even though the cas...

#1399003
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Resolved
Torrid Sends Defective Item And Wont Post Honest Review
Torrid Sends Defective Item And Wont Post Honest Review
Torrid Sends Defective Item And Wont Post Honest Review
Torrid sent me an email saying that my review "did not meet all our website guidelines". Why? Because it was honest? Because I didn't give it 5 stars? Here is an exact copy of my review and the photos I uploaded with it: "My Outlander jacket arrived this week. It truly...
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Company wrote 0 private or public responses to the review from Nov 11.
2.4
I didn't like
  • Defective products
  • Lack of customer service
#1398194
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But yea see same *** happend to me i placed an order for 394.47 all good. But then a few days later thinking i had a sertin amount in my bank relized that i had been charged 536.88 like wtf. When i called torrid the rep said no.no you have only been charged 394. For my...
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Company wrote 0 private or public responses to the review from Oct 31.
1.0
#1391919
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I have been a member and cardholder with Torrid for a very long time. Just recently Torrid dropped my CC line limit to $100 with NO clarification or reasoning. Just some bummy excuse to contact the Credit Bureau. This is so unsat. They need to do better. My bill never...
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Company wrote 0 private or public responses to the review from Oct 31.
#1391642
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Torrid - Cheap clothes!

I bought a pair of black dress pants for 56.00 the seam came apart at the pocket after wearing them once. I called they told me a had to buy a new pair.. this crap is too expensive to fall apart. What a rip off!! Never shop from here.
Company wrote 0 private or public responses to the review from Oct 15.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1382318
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Torrid - Call never went anywbere

I was in a torrid store trying to return a shirt they sold me with *** in the seam-never worn obviously defective they said too bad so sad- this service only rang and hung up on me 3 times.
Company wrote 0 private or public responses to the review from Oct 11.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1379501
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