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Save yourself and NEVER order from here. WORST customer service experience and undisclosed shipping delays.

Here is the message I sent to Torrid via Facebook (of course no response yet): Hello. Iโ€™m really disappointed to say that Iโ€™m having a terrible experience with Torridโ€™s online experience. Safe to say I will never shop here again. I placed an order on 11/24 and it still has not shipped.

Iโ€™ve called every single day since 11/28 to check on the status of my order and every single person Iโ€™ve spoken to has said it will ship within 24 hours. Iโ€™m leaving for a trip on 11/12 and now have no clothing for my trip. The real problem here is I paid with a gift card so even if I go to another store to buy clothes, I will need to return my Torrid order when it decides to arrive. I will receive my refund in the form of a gift card since thatโ€™s how I paid.

I absolutely do not want a gift card to Torrid because I will NEVER shop here again. I will leave a review on every single public forum available to warn everyone about your terrible customer experience and complete disorganization. Every single time Iโ€™ve called, Iโ€™ve been lied to. I just spent 2 hours on the phone and spoke to a supervisor named Sherleen who told me I could receive my refund in the form of a check instead of a gift card.

Since Iโ€™ve been lied to every single time Iโ€™ve called, I pushed for her to send me this in writing and she put me on hold and came back and said actually since I purchased the gift card through Amazon I wouldnโ€™t be able to receive a check. Itโ€™s amazing that there is zero expertise and consistency in your management team. Itโ€™s now 12/06 and my order is still sitting in a warehouse. Only 2 of your customer service agents have actually apologized for the shipping delay and been somewhat professional.

Everyone else has had a โ€œnot my problemโ€ attitude. Iโ€™ve had to wait on hold for a minimum of 30-45 each time Iโ€™ve called. Iโ€™ve been told false information each time Iโ€™ve called. Iโ€™ve been given zero solutions each time Iโ€™ve called.

Iโ€™ve actually had to suggest solutions to your customer service agents only to be shot down every single time. I was offered a $10 certificate and refused it because again, I will never shop here ever again. Iโ€™m not looking for a hand out or free items. I simple WANT MY ORDER!!!!!

I just want what I ordered OR my money back in cash or to my credit card.

I do not want a gift card. I would do anything at this point to just get my money back or my order on time.

Reason of review: Order processing issue.

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