Austin, Texas
1 comment

I placed an order on 12/22 when they were running a site wide promotion of 40% off.There was no code to be entered for this since the discount was already taken off of each item.

Related: Torrid - Online sucks!

I also had a coupon for $25 off any $100 purchase. The coupon code was entered without issue & the order was placed. I received a confirmation page confirming my order had been placed.

The next day I received an email stating that there were items still in my shopping cart. I went to the website & the items I had just purchased were in the shopping cart.

I checked my torrid card to make sure there were no pending transactions & resubmitted my order. Again I received the confirmation page but no email.

I sent an email to customer service on 12/23 & did not receive a response until 1/3 (the promotion had since ended) where I was basically asked to call customer service & place my order. Since I believe the issue happening is related to an issue with their website I placed another order yesterday only this time I took a screenshot of the confirmation page.

No email was received so I did call customer service. The order is no where to be found & the person I spoke to did not address my concerns & simply ignored the majority of the questions I asked. My concerns were not at all taken seriously. I was advised I could place my order over the phone but that I would NOT receive the original discounts.

This is extremely poor customer service to provide to someone that has been a customer for over five years.I've attached a screenshot of the last order I submitted.

Review #372840 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Torrid?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Lexington, Kentucky, United States #933049

Oh yeah, sending emails to customer service is useless. I have yet to get an answer from ANY that I've sent to them. Classy, Torrid, Really Classy.

You May Also Like

Saladmaster - Cookware Review Saladmaster "When I was introduced to salad master first time, I didn't get it.Even on the second dinner.Third dinner, it clicked, I'm very slow okay..." Read more Saladmaster - Fake positive Reviews by Dealers ( Disgusting Food ) Saladmaster "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..." Read more Scentsy - DON'T buy the line of *** about "Be Part of My Team!" Scentsy "Don't become a Scentsy consultant. Unless you are willing to ruthlessly track people down to get them to buy more stuff that they absolutely don't need, and lie to people..." Read more Torrid - Poor Customer Service-after hours of being on the phone my issue was still not dealt with Torrid "Torrid products are wonderful but their poor/rude customer service is one that needs to be addressed (asap), Their shipping procedures have been nothing but a nightmare and a bunch of..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Sears used a 3rd party shipper that scammed me Sears "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more My Name Is Dori, I'm a Real Person that Encountered a Life Saving Treatment! Yes The Holistic Sanctuary saves lives, I know They Saved my Son! The Holistic Sanctuary "My name is Dori, I am a parent of a son that was cured by Johnny and his staff! This place is the real deal. Johnny the Healer and the..." Read more