I am very disappointed and upset with this company and the customer service department.I ordered a dress on Sunday evening and paid 28 dollars to have it overnighted so I would receive it on Tuesday as I needed it asap.
There was NOTHING that said that it would not be here on time when I ordered it, or I never would have ordered it and paid such an exorbitant shipping fee. I called on Wednesday to cancel the order because it still hadn't been shipped and I was NOT going to pay 28 dollars for the overnight shipping when it obviously didn't ship overnight. I was informed that they couldn't cancel a package over 1 hour after placing the order, which is bull. Every other website I have ever ordered from can cancel a package up until it has been shipped.
After spending over 30 minutes on hold while the customer service representative tried to find someone who could help me, I was told that my order had been canceled and I should receive an email stating that. I did not receive an email stating that, instead I got an email saying that they are sorry it's taken so long to ship my order and they would get it out asap. NOT happy. I called again and was informed that unfortunately my package is set to ship out and there is nothing they can do to cancel it now, I'll have to wait till it gets here and then call AGAIN to get them to send a return label and send it back.
This is completely ridiculous and I've never had so many problems with an online order.
If this is the way you run your website, I will not be ordering anything from here again.Very disappointed.
This person wrote the review because of "poor customer service, order processing issues, cancellation policy" of torrid shipping service from Torrid. Reviewer claimed that he or she wants Torrid to issue a full refund.
The most disappointing in user's experience was shipping is expensive, low stock on popular selling sizes, customer service and inability to get orders shipped on time. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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